Terms and Conditions
Delivery / Shipping Policy
- We offer delivery to all countries via ARAMEX, from time to time, we will use 3rd party logistics partners.. Once the items are dispatched, you will receive a tracking number for your order.
- The prices of shipping for each country varies between the quantity ordered and the delivery address. Cost will be clearly informed to you during your checkout process prior to payment.
- In some countries, you may be required to pay customs duties on items. This cost is not included in the sale price and should be paid by the customer on delivery.
- Delivery in United Arab Emirates is free of charge on all orders.
- Cash on delivery is not available, we only accept Credit Card for payment. Our preferred payment method is via a secure credit card transaction. Rest assured, your card number will be protected.
- Please see below the delivery time, if product is not available 3 weeks of production will be required.
|UAE (Dubai, Ajman, Sharjah )||1 to 2 business days|
|UAE (Abudhabi, Al Ain, Fujairah, RAK, Umm Al Quwain)||1 – 3 business days|
|Rest of GCC (KSA, Kuwait, Qatar, Oman, Bahrain)||2 - 4 business days|
|Rest of the world||Approx 10 business days|
If ordering in a weekend allow extra business days.
- Multiple booking/orders/shipments may result in multiple postings to the cardholder’s monthly statement as charges will be per transaction.
NOTE: 10 days delivery on sale items.
We always want to ensure customer satisfaction in every purchase. In instances when you are not fully pleased with your goods, we will happily handle your queries.
- Returns can be done within 7 days from the date of delivery only if, wrong product or wrong size was sent by the merchant and the garments was damaged in shipping.
- Exchange of products must prove that the item is in their original condition within the original packaging, If the returned items show signs of use, have been washed, have been worn, have their tags removed, they will not be accepted by the courier and payment nor exchange will be possible.
- All returns must be returned in their original packaging, garment tags still attached, products must be returned in a new, unused and undamaged and in the condition which they were received through registered courier company at your expense.
NOTE: Refunds will be done only through the Original Mode of Payment
Once an order is placed customer have 24 hours (1 day) to cancel the order completely.